Privacy Policy

At Swimline Shop, operated by poolsgearsupply.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identification Information: Name, email address, postal address, phone number, and payment information when you make a purchase or create an account.
• Transaction Information: Details about products you purchase, shipping address, and payment method.
• Technical Information: IP address, browser type, operating system, referring URLs, device information, and pages visited on our site.
• Usage Information: Information about how you use our website, products, and services.
• Communications: Copies of your correspondence with us, including email messages and chat conversations.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders for pool products and accessories
• Communicate with you about orders, products, services, and promotional offers
• Provide customer support and respond to your inquiries
• Improve our website, products, and customer experience
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations and enforce our terms and conditions
• Personalize your shopping experience and provide content and product offerings tailored to your interests

Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties who provide services on our behalf, such as payment processing, order fulfillment, shipping, marketing, and website hosting.
• Business Partners: Trusted partners who assist us in providing products and services to you.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal information to third parties.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your information is stored on secure servers, and all payment transactions are encrypted using SSL technology.

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work to implement safeguards appropriate to the sensitivity of the information we collect.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Data portability (receiving your data in a structured, commonly used format)
• Withdraw consent at any time where we rely on consent to process your personal data

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality Cookies: Used to recognize you when you return to our website
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

International Data Transfers

As a global supplier shipping to most regions worldwide (excluding Asia and certain remote areas), we may transfer your personal data to countries outside your country of residence, including to the United States where our company is based. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal data to other countries, we will protect that data as described in this Privacy Policy and in accordance with applicable law.

Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe we might have any information from or about a child under 16, please contact us immediately.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.