Shipping Policy

At Swimline Shop, we are dedicated to providing high-quality pool products and accessories to enhance your swimming experience. Our goal is to ensure your complete satisfaction from the moment you place your order to the day it arrives at your doorstep. Below, you’ll find detailed information about our shipping and returns processes.

Shipping Information

We ship globally, excluding Asia and some remote areas. Please note the following shipping details:

• Order Processing Time: 1-2 business days after payment confirmation.
• Standard Shipping:
  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment
• Free Shipping:
  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Please note that delivery times may vary depending on your location and customs processing. You will receive a tracking number once your order ships.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not happy with an item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility for Returns or Exchanges

• Timeframe: Returns or exchanges must be requested within 15 days of receipt.
• Condition: Items must be unused, in their original packaging, and in resalable condition with all tags attached.
• Proof of Purchase: Please have your order number or receipt ready.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged unless they arrive defective or damaged:

• Chemicals (including Chlorine & Bromine, Clarifiers & Enzymes, Cleaners)
• Opening/Closing Kits
• Any used brushes, cleaners, or accessories that come into direct contact with pool water.

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

1. Contact Us: Within 15 days of receipt, email our customer service team at [email protected] with your order number and details about the product you wish to return or exchange.
2. Wait for Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and specific shipping instructions. Do not ship items back without an RMA number.
3. Pack and Ship: Securely pack the item(s) in the original packaging if possible. Include a copy of your order confirmation or a note with your RMA number and order number. Ship the package to the address we provide. Please note that return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped, defective item).

Refund Information

• Processing Time: Once we receive and inspect your returned item, please allow 3-5 business days for us to process your refund.
• Refund Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement.
• Exchanges: For exchanges, we will process the shipment of your new item once the original return is received and approved. If the new item is of greater value, you will be charged the difference.
• Shipping Costs: Original shipping fees are non-refundable. For free shipping orders where a return is initiated, the value of the standard shipping fee ($12.95) may be deducted from your refund if the returned item causes the order value to fall below $50.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected]. We will gladly send a replacement or issue a full refund, including covering return shipping costs. Please include photos of the damage or defect in your email.

Swimline Shop Customer Service Team
Email: [email protected]
Address: 1361 Barret Park Way, Montgomery, US 36117